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DanChurchAid (DCA) is looking for a maternity cover for our Accountability and Complaints Advisor. This is a unique opportunity to work at international level with DanChurchAid (DCA) and its partners to ensure a culture of transparency and accountability.
If the 9 Core Humanitarian Standards and the four principles of Impartiality, Neutrality, Independence, and Humanity excites you, and you have an interest in taking responsibility for DCA’s accountability and complaints system, you are exactly the colleague we are looking for to be the maternity cover for DCA’s Accountability and Complaints Advisor. DCA has a longstanding track record of working with complaints handling, and we emphasize organisational learning as part of the process.
In this position you will be part of the Strategy and Quality Management Unit (SQM) at DCA’s Head Office in Copenhagen with direct reporting to the head of unit and working closely with your eight colleagues in the SQM Unit, DCA country offices, senior management, and other units across the organisation.
The Strategy and Quality Management Unit (SQM) designs and ensures the implementation of the appropriate quality management framework, which enables the organisation to deliver on its global strategy, commitments, standards, and external requirements.
The Accountability and Complaints Advisor will coordinate, plan, and assist processes related to systematic follow up to improve and strengthen DCA’s and its partners accoun...